Three Tips For Apologizing Like A Pro

Have you ever considered the difference between an apology and actually saying, "I'm sorry"? Experts say there IS a difference!  Next time you're in a pickle, instead of saying "I apologize if I hurt you", try these three easy tips for apologizing like a pro:

- "I was wrong" - Simply put, this phrase says we take full responsibility for causing a problem.

- "I'm Sorry" - Two words that speak great volume... Most of the time, a genuine "I'm sorry" allows the offense to be forgiven.

- "I will do my best to make it better" - Tomorrow is a new day.  Each moment we recognize what works and what doesn't work is a victory. 

Let us remember, no one is perfect.  We all have ups and downs that affect others... the quicker we acknowledge where we went wrong and how to make it right can determine our progress.

Amy O'Pry Massey
www.opryconsulting.com

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