Leadership and Communication Coaching
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Tailored to meet leadership and communication needs through employee training, individual and group coaching, corporate retreats, and guest speaking.
Creating Company Culture
Customer Service
Essentials of Communicating
First Impressions Count
Goal Setting
Leadership Skills for Success
Managing Your Online Profile
Performance Management
Positively Professional
Power of Productivity
Strategies for Business Development
Time Management
Customer Service
Essentials of Communicating
First Impressions Count
Goal Setting
Leadership Skills for Success
Managing Your Online Profile
Performance Management
Positively Professional
Power of Productivity
Strategies for Business Development
Time Management
Creating Company Culture
4 hour
Company success ultimately resides in the effectiveness of it's culture. In this course, we will dive into culture data, and look at how culture affects day to day operations. We will discuss strategies on how to form the ideal culture that not only makes the workplace happier, but also save the company time and money through retention. Participants will identify processes, and consider strategies to create the ideal company experience.
4 hour
Company success ultimately resides in the effectiveness of it's culture. In this course, we will dive into culture data, and look at how culture affects day to day operations. We will discuss strategies on how to form the ideal culture that not only makes the workplace happier, but also save the company time and money through retention. Participants will identify processes, and consider strategies to create the ideal company experience.
Customer Loyalty
2 hours
Your business is not what you sell, it's who you serve. We're all in the same business, the people business.
Our job is to make customers happy.
Make sure your employees have the scoop on effective customer service with this fun, lighthearted and highly effective training tool. Viewers will learn what it takes to foster and maintain customer loyalty.
Participants will learn:
Customer Loyalty is a course that will benefit all employees within your organization.
2 hours
Your business is not what you sell, it's who you serve. We're all in the same business, the people business.
Our job is to make customers happy.
Make sure your employees have the scoop on effective customer service with this fun, lighthearted and highly effective training tool. Viewers will learn what it takes to foster and maintain customer loyalty.
Participants will learn:
- Service- Make serving others your #1 priority. You work in a noble profession, be proud of what you do.
- Attitude- Choose your attitude. How you think about your customers is how you will treat them.
- Consistency- Set high standards, and stick to them. Customers return because they liked what happened last time.
- Teamwork- Look for ways to make each other look good. In the end, everything ends up in front of the customer!
Customer Loyalty is a course that will benefit all employees within your organization.
Essentials of Communicating
4 hours
Are your communication skills holding you back? Do you have the tools to make a strong impression and achieve the results you want? In this information age, less-than-polished communication skills can be hazardous to your career, your relationships and your happiness. Are you frequently frustrated when misunderstandings drain your energy and diminish your productivity? Do you want to “hear” between the lines ... and get more out of your conversations? Would you like to sidestep time-wasting misunderstandings by doing a better job listening to your boss, spouse or kids? Participants will benefit from:
4 hours
Are your communication skills holding you back? Do you have the tools to make a strong impression and achieve the results you want? In this information age, less-than-polished communication skills can be hazardous to your career, your relationships and your happiness. Are you frequently frustrated when misunderstandings drain your energy and diminish your productivity? Do you want to “hear” between the lines ... and get more out of your conversations? Would you like to sidestep time-wasting misunderstandings by doing a better job listening to your boss, spouse or kids? Participants will benefit from:
- Listening techniques that make communication a two-way street
- Ways to become more assertive without offending others
- Strategies to reply without judging ... to earn respect
- Body-language skills that persuade others to believe in you
- Powerful processes for defusing unwarranted criticism
- Professional tips for creating voice mails and emails
First Impressions Count
2 hours
2 hours
- You had me from “hello”
- Meeting community needs – consumers, team members, suppliers, etc.
- First impression facts
- “Our Company”
- Understanding the mission and purpose
- Resolving “situations”
- Maximizing efficiency
- Telephone Etiquette
- Utilizing the benefits
- Conquering the challenges
- Positioning the ideal experience
- Simple steps towards achieving great first impressions through appearance, conversation, knowledge and preparation
- Meeting community needs – consumers, team members, suppliers, etc.
Goal Setting - Ready. Set. Goal.
4 hours
4 hours
- Foundations of Goal Setting - Guidelines for achieving goals based on vision and purpose.
- “Connect to Your Calling” – Establishing progressive goals through creative thinking; individual and group exercise
- Measuring Results - Tips for evaluating success based on effectiveness.
“Leading the Way” – Leadership Skills for Success
4 hour course, also offered in 1 and 8 hour variations
Concepts of Leadership - Defining the role of today’s leader. Identifying your own skills and talents to contribute. “Who am I as a leader?” Individual exercise.
Personalities and Behaviors 101 – Understanding the four basic personalities based on DiSC and how to communicate with them. The Platinum Rule. Group discussion.
Employee Engagement + Leadership = Business Results - Ten tips for increasing engagement. Flexibility. Employee recognition tips.
“How can I be a more successful leader?” – Remember, developing people is not the same as managing their work! Individual and group exercise.
4 hour course, also offered in 1 and 8 hour variations
Concepts of Leadership - Defining the role of today’s leader. Identifying your own skills and talents to contribute. “Who am I as a leader?” Individual exercise.
Personalities and Behaviors 101 – Understanding the four basic personalities based on DiSC and how to communicate with them. The Platinum Rule. Group discussion.
Employee Engagement + Leadership = Business Results - Ten tips for increasing engagement. Flexibility. Employee recognition tips.
“How can I be a more successful leader?” – Remember, developing people is not the same as managing their work! Individual and group exercise.
Managing Your Online Profile
4 hour course
Gaining the edge with your online presence! Are you eager to utilize the internet to grow your professional presence? Learn all the tricks to positioning yourself for the ideal online experience. We'll explore avenues for communicating, expanding your reach, and growing your business through the power of the internet.
4 hour course
Gaining the edge with your online presence! Are you eager to utilize the internet to grow your professional presence? Learn all the tricks to positioning yourself for the ideal online experience. We'll explore avenues for communicating, expanding your reach, and growing your business through the power of the internet.
Performance Management
8 hours
New managers want to be able to step forward and assume their new responsibilities with confidence. You want to be able to lead the individuals on your team effectively by conducting ongoing performance appraisals; delivering helpful and instructive feedback, training, and coaching; and designing and implementing performance standards. You also want to develop talent within your team by employing effective performance-management strategies on the job. This course will give new managers essential performance-management skills.
Course Objective: You will explore basic performance-management techniques. You will identify methods of developing talent, harnessing the engagement of team members, and offering training and coaching to individual team members through performance-management strategies. You will develop and implement performance standards, conduct performance appraisal conversations, and give appropriate feedback and coaching to individuals for their edification and the benefit of the team, department, and company.
8 hours
New managers want to be able to step forward and assume their new responsibilities with confidence. You want to be able to lead the individuals on your team effectively by conducting ongoing performance appraisals; delivering helpful and instructive feedback, training, and coaching; and designing and implementing performance standards. You also want to develop talent within your team by employing effective performance-management strategies on the job. This course will give new managers essential performance-management skills.
Course Objective: You will explore basic performance-management techniques. You will identify methods of developing talent, harnessing the engagement of team members, and offering training and coaching to individual team members through performance-management strategies. You will develop and implement performance standards, conduct performance appraisal conversations, and give appropriate feedback and coaching to individuals for their edification and the benefit of the team, department, and company.
Positively Professional
2 hour
Attitude has a significant impact on a workplace, including productivity levels and morale. Topics will include the benefits of optimism, how to greet visitors promptly and with a smile, own mistakes, think long-term, anticipate needs, be honest, be a problem solver, be positive and poised (Positive Language vs Negative language).
2 hour
Attitude has a significant impact on a workplace, including productivity levels and morale. Topics will include the benefits of optimism, how to greet visitors promptly and with a smile, own mistakes, think long-term, anticipate needs, be honest, be a problem solver, be positive and poised (Positive Language vs Negative language).
Power of Productivity
4 hours
4 hours
- Strategies for Task Management - Prioritizing and sorting assignments and responsibilities; individual and group exercises
- “Efficiency Takes Effort” - Tackling duties based on time, team, demand and flexibility.
- Measuring Productivity - Tactics for managing results based on facts, figures and feedback.
Strategies for Business Development
4 hours
Discover clarity, passion and vision to successfully deliver company mission; Utilize creative thinking to boost company success; Maintain strategies for creating desired results for both short-term and long-term achievements; and, Measure what works and what doesn’t work towards accomplishing company goals.
4 hours
Discover clarity, passion and vision to successfully deliver company mission; Utilize creative thinking to boost company success; Maintain strategies for creating desired results for both short-term and long-term achievements; and, Measure what works and what doesn’t work towards accomplishing company goals.
- Strategies for Success – Discover clarity, passion and vision to successfully deliver company mission;
exercise and group discussion. - Thinking “Outside-of-the-Box” – Utilize creative thinking to boost company success; group exercise and discussion.
- Developing Business Goals – Maintain strategies for creating desired results for both short-term and long-term
achievements; exercise and group discussion. - Evolving through the “Art of Evaluation” – Measure what works and what doesn’t work towards accomplishing company goals; exercise and group discussion.
Teamworks - Building Effective Teams
4 hours
4 hours
- Principles of a Successful Team – Understanding the importance of how and why teams work.
- “I’m a Team Player” - Techniques for being a supportive and proactive participant, group exercise.
- Measuring Effectiveness –Assessing individual and group responsibilities towards team success.
Time Management
4 hours
- Recognizing the benefits and challenges associated with time management
- 10 tips for improving time management skills
- Prioritizing tasks based on urgency.
- Where could we improve to better meet company goals?
- “The Art of Brainstorming” - Learn how to find more success through brainstorming possibilities.
- Discovering potential solutions to meet company objectives - Group exercise.
- What is your time management goal?
The Louisiana Incumbent Workers Training Program (IWTP) Grant
We partner with grant writers to gain free training dollars through the
Louisiana Incumbent Worker Training Program (IWTP).
Louisiana Incumbent Worker Training Program (IWTP).
Interested in FREE training for your Louisiana business?
Your Louisiana business is eligible for Incumbent Worker Training Program (IWTP) dollars if:
You have been in business in Louisiana for at least 3 years.
You have 15 or more employees.
You pay Louisiana unemployment insurance tax on your employees.